Legal Disclaimer

Refund Policy

Effective Date: July 2, 2025

At Enchanted Herbal, we take pride in the quality of our herbal products. Due to the nature of our items — especially consumables such as dried herbs and subscription boxes — all sales are final, and we generally do not accept returns or issue refunds.

1. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at enchantedherbalcompany@gmail.com within 7 days of receiving your package.

To process a replacement or refund, we may ask you to:

Provide a description of the issue
Send clear photos of the item and packaging
Include your order number and name

If approved, we’ll either issue a refund to your original payment method or send a replacement item at no extra charge.

2. Non-Refundable Situations

We do not offer refunds or exchanges in the following cases:

Buyer’s remorse or change of mind
Opened, used, or altered products
Incorrect address provided at checkout
Delays caused by the shipping carrier

3. Subscription Boxes

All subscription box sales are final. If your box arrives damaged or with missing items, please contact us within 7 days and we’ll make it right.

4. How Refunds Are Issued

If a refund is approved:

It will be credited to your original payment method
You’ll receive an email confirmation when it’s processed
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

5. Contact Us

If you have any questions or concerns about your order, don’t hesitate to reach out:

📧 Email: enchantedherbalcompany@gmail.com
📍 Address: 2900 Carlisle Rd., Dover, PA 17315